Return & Exchange Policy
Overview
At Step Forward Footwear, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, our refund policy is here to assist you.
1. Return Eligibility
- Items must be returned within 7 days of delivery.
- The product must be unused, in its original condition, with all tags attached.
- Proof of purchase must be provided.
2. Non-Returnable Items
- Items that have been worn, damaged, or altered.
- Clearance or sale items are non-refundable.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within 7 business days.
4. Exchanges
If you need a different size or color, we offer exchanges for the same product, subject to availability. Please contact our customer support to initiate an exchange.
5. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received safely.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund as per your preference.
7. Contact Information
For any questions or concerns about our refund policy, please contact our customer service at support@stepforwar.com or call us at +923392121714